1. Why is it important to build trust and a productive relationship between a manager and MSLs?

Trust is very important and essential between manager and MSls because without trust, communication, teamwork and performance will suffer and nothing gets accomplished.

  1. How does this type of relationship determine the fate of an MSL team?

Without trust, you are set up for failure. Trust boosts engagement, motivation and candor. MSLs are more likely to follow through on goals and be more forthcoming about the challenges they face at their level.

  1. How has the concept effected your career in the MSL profession?

Throughout my career as an MSL and manager, I strived to be trustworthy, to lead by example, to walk the talk and be transparent. Showing people how much you care about them and their career and giving them opportunities to develop and grow, and truly acting upon it, has helped me grow and progress in roles of increased leadership over the years.