Select Page

MSL Activities During the COVID-19 Pandemic

Register to download the results.

If you have already subscribed to our newsletter, you must register as a Guest or Professional Level member to access the Reports.

* indicates required

About this Report


As a result of the COVID-19 pandemic, the activities of MSLs including how they engage with KOLs and other healthcare providers is quickly evolving. The MSL Society conducted a survey to gain insights into how the current COVID-19 pandemic is impacting the activities of Medical Science Liaisons globally including working virtually and engaging with KOLs. We investigated how companies are dealing with this new challenge, and the implications for future interactions with KOLs and other HCPs. Our goal is to provide insights that may help MSL teams and management make critical business and operations decisions based on best practices from the global MSL community. Reports were created for Global and USA results.

Survey Methodology


The 2020 MSL Activities During the COVID-19 Pandemic Survey received responses from 672 MSL professionals from 54 countries.

The online survey was open from March 24th to March 30th. The survey was only open to current MSLs (or equivalent title) and MSL management. Respondents were only allowed to participate one time and duplicate surveys from a single email address were not accepted. The survey results were not weighted and partial responses were included in this report. As a result, the N value in some tables will differ from the total number of overall responses.Reports were created for Global USA and Spain results and include a total of 202 slides. Only responses from individuals that identified their current role as one of the following roles were included in the data presented in this report:
MSL / Sr. MSL (or equivalent title)
Manager / Director of MSLs (or equivalent title)
Executive Management / Vice President of Medical Affairs

Only those that selected one of these roles were included in the final reports. These combined roles resulted in a total of 659 respondents from 53 countries for the Global report and 397 respondents for the USA report.